postmates support request

Join the Fleet Fleet Support. Cannot leave at door when signature or ID verification requirements are applied when creating a delivery. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. Longitude of pickup location, will be used instead of geocoding address if passed. Client: Developers can ensure consistent fields and formats by specifying a version as a HTTP header. Order Postmates in your city. If an event is set to 00:10:00, then Robo will start the event in 10 minutes. The courier object is only present when a delivery is in progress. This will soon be deprecated in favor of Postmates is the largest, most reliable on-demand delivery and pickup platform. If you made your order on PC and want to get a refund, you should: Go to the Postmates website. New endpoint for delivery zones. Additional instructions for the courier at the dropoff location. A delivery can be canceled prior to a courier completing the dropoff. You can monitor webhooks in the Postmates Partner Dashboard. Retrieve updated details about a delivery. Format "hh:mm:ss". I'm the end customer/recipient. Account. Flag indicating if the delivery is ongoing. @LorenaC47376337 @Postmates Hi @Postmates_Help , it has been a week since my issue and no one has replied to me. Event objects follow a standard format. Name of the place where the courier will make the pickup. Go to Deliveries and choose the order you want to refund. Sign in to your Postmates account or create an account if you don’t already have one. POSTMATES. The fee is intended to help cover benefits granted to drivers under Proposition 22, a ballot initiative that classified app-based drivers as independent contractors.Benefits include a healthcare stipend, insurance to cover injuries from an accident and wages that are at least 120% of the minimum, Postmates said on its website. ” Use that contact form to send Postmates a general message. Optional parameter to specify the reason for an undeliverable delivery. Date/Time at which the delivery was created. Webhooks created through the Postmates API can be verified by calculating a digital signature. You can call our Support team at +1 (866) 570-6466 (be sure to select option 4 from the menu for Delivery as a Service) or submit a support request via our Support Request Form.Before doing so, please review our Support policies and recommended contact paths by issue type: This courier updates every 10 seconds. All responses during live mode will have an extra attribute: The Create a Delivery API endpoint has optional post parameters for specifying when various delivery events occur. Click the button below to open the Postmates' collection and get started: In Postman, create an environment for your new API collection. Resource: All endpoints are prefixed with a version such as. POSTMATES. The base URL for all requests to the Postmates API is: All requests use standard query encoding. Here's an example in Python: You want it delivered, that is. Before doing so, please review our Support policies and recommended contact paths by issue type: Postmates support team works closely with other departments since they are the eyes and ears of the company towards the customer experience. The dropoff deadline needs to be at least 20 minutes after the dropoff ready time. Request a Postmates Refund on Android. Any extra information included may result in a malformed address, and our geocoder will not be able to find the location. Authentication is specified with HTTP Basic Authentication. As the novel coronavirus (COVID-19) continues to be a serious public health challenge affecting communities around the world, Postmates has taken actions, in consultation with the CDC, lawmakers, and public health officials, to provide couriers, … Postmates is a reputable company who cares about their drivers. Postmates is a convenient option for busy people who need access to take-out or grocery items. I had an issue on my order — is it refundable? Pickup and dropoff windows are specified using pickup_ready_dt, pickup_deadline_dt, dropoff_ready_dt, and dropoff_deadline_dt. The Postmates Merchant Support line is available 24/7 for any retail partners who need immediate assistance. Fleet Support … To request a refund, please use our Support request form and select How can we help? The pickup ready time needs to be at within the next 30 days. Optional, but highly recommended. 503 - Service Unavailable: Try again later. Three-letter ISO currency code, in uppercase. You can call the Postmates support phone number at 888-815-7726 to speak with an actual human being about delivery issues. 400 - dropoff_deadline_before_pickup_deadline. Service is currently unavailable. Able to deliver anything from anywhere, Postmates is the food delivery, grocery delivery, whatever-you-can-think-of delivery app to bring what you crave right to your door. If you’re a Postmate yourself, this article should provide enough information about the 1099 form and how to get it. MERCHANTS. Payment is required. For your development convenience, we provide a test mode for our API. Please use manifest_items instead. Data Request Guidelines for Law Enforcement. This is the end of the pickup window. I have called customer support and each time it states there is a 59 minute wait. When a delivery is must be dropped off by. Chat with them and explain why you want a refund. /v1/customers/{v1_customer_id}/deliveries. 303 - .css-iu7g51{box-sizing:border-box;color:rgba(0,0,0,1);font-family:menlo,monospace;font-style:normal;font-weight:400;font-size:14px;line-height:24px;text-transform:none;margin-bottom:16px;margin-top:0;}duplicate_delivery. ", '{"kind": "event.courier_update", "location": {"lat": 37.7974109, "lng": -122.424145}}', # → 'cdff8133fb065f8d37a2c1c94c3331b6a82766d14e7ea4faacc4886558cedd65', "Optional reference that identifies the box of kittens", "Optional note that this is Invoice #123", "https://postmates.com/track/73c939d1-e679-421b-8799-83f918e3d957", "https://images.postmates.com/06c9a53c-f89f-4eac-8861-60e34039d9ea/121.jpg", Locate your customer ID and test API key in the. To use webhooks, you'll need to configure your own web application to accept HTTP POST requests from us. Either customer_not_available or customer_id_check_failed. The fee is intended to help cover benefits granted to drivers under Proposition 22, a ballot initiative that classified app-based drivers as independent contractors.Benefits include a healthcare stipend, insurance to cover injuries from an accident and wages that are at least 120% of the minimum, Postmates said on its website. Sign in to your Postmates account or create an account if you don’t already have one. For example, if pickup is at 00:00:00 and pickup_complete is at 00:10:00 then the rate is the distance between Robo's current location divided by 10 minutes. As demand on our platform changes over time, the fee amount and ETA may increase beyond what your use-case can support. To … The parameters of your request were invalid. To ensure the swiftest resolution, please always include an itemized receipt with any refund request submission. total_count is deprecated. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. Though its delivery fees are higher than similar services, many … Tap "Contact Support." Sign-up & Orientation . You'll need to provide your customer ID and include it in the URL. Latitude of the dropoff location. Adjusted delivery_deadline webhook to send only changes to deadline. How does Postmates handle undeliverable orders? x Get email notifications whenever Postmates creates , updates or resolves an incident. Condensed and re-organized Docs. Additional instructions for the courier at the pickup location. Tap "Contact Support." Estimated minutes for this delivery to reach dropoff, this value can be highly variable based upon the current amount of capacity available. Effective only in sandbox environment. 1. Fleet Support (For Delivery Drivers) Configure this URL endpoint in the developer dashboard. It might be your morning coffee. The API key by design enables direct access to the Postmates API on your behalf and so it is inappropriate and unsafe to share the API key among multiple parties. Check out a few tutorials on how to use the API: To see if a delivery is possible, request a, After you have evaluated whether the quoted price and delivery estimate meets your needs, you can, While a delivery is in progress, you can track its status in real-time in the developer dashboard, by. 500 - Internal Server Error: We had a problem processing the request. Earnings. Technical App Issues . The interface is a key value pair where the event type has a corresponding time which is relative to the creation date of the job. We know it's not easy binging the entire season of the latest Netflix show — start to finish — without coming up for air. Unlike "Id" field "uuid" is case-insensitive. Estimated time the courier will arrive at the pickup location. The pickup deadline time needs to be at least 20 minutes from now. Please try again later. Note that all refund requests must be submitted within 72 hours of the order's completion in order to be eligible for approval. Can you help me with my order? Security Note: Treat your API key as a password and never make it available outside of your direct control. The pickup window needs to be at least 10 minutes long. FLEET. After you've successfully created a delivery quote, it's time to create an actual delivery on the Postmates platform. If passed, this will be used instead of the geocoded coordinate Flag to indicate this delivery requires signature capture at dropoff. Using test API key you can specify when various Robo delivery events occur, Webhooks to allow you to receive real-time updates to your ongoing deliveries, Providing detailed address information on delivery object, Exposing relationship between original and returned deliveries, Introduction of "returned" delivery status, Include developer provided manifest reference for delivery object, Exposing pickup_complete state on delivery object, Adding customer delivery confirmation image to delivery object, Addition of /return to have a delivery returned to where it came from, "The parameters of your request were invalid. In this case: "delivery_quote". Our dispatch system will send a courier to pick up the order within the pickup window, and will make sure that the order is given to the customer during the dropoff window. To ensure the swiftest resolution, please always include an itemized receipt with any refund request submission. Contact Postmates customer service. Feedback and Ratings. By configuring a URL we can POST updates to, you'll get the most up-to-date information to show to your customers. Phone number of the pickup location. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. Effective only in sandbox environment. as long as they are less than 1km apart as a crow flies. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Omitting this field will result in a default pickup_ready_dt of now. We even have a special robot courier named Robo that will deliver your imaginary goods. Email. /v1/customers/{v1_customer_id}/deliveries/{v1_delivery_id}/cancel. 4. Added link to Postman tutorial. To enable the signature on return setting, please contact your Account Manager or submit a support request. Under what circumstances would a Postmate be unable to complete a delivery? Get the Support You Deserve. You can view return deliveries in the dashboard via the original delivery details and/or by searching using the delivery token. Email Address cannot be blank. Date/Time for when a delivery is ready for pickup. Timestamp indicating when the event was generated. Date/Time for when a delivery is ready to be dropped off. However, for more info, feel free to consult the official Postmates support website . Optional parameter to specify the action for the courier to take for an undeliverable delivery. All of our robo couriers are currently busy. Reaching the Customer Service Line Have your account information ready before you call. Reference that identifies the manifest. Maybe it's lunch for the office on a rainy day. Your account is forbidden from accessing that catalog. Delivery as a Service Support is available 24/7. You can visit the Postmates Support Center for more information. You’ll likely find that an article gives you the answers you need. Offset of response objects. Less than three months after regulators approved its $2.65 billion purchase of Postmates, Uber has laid off around 15% of the food delivery app's workforce, The New York Times reported. Welcome to Postmates's home for real-time and historical data on system performance. . MERCHANTS. Account. Email Address. You can call our Support team at +1 (866) 570-6466 (be sure to select option 4 from the menu for Delivery as a Service) or submit a support request via our Support Request Form. Useful for returning paginated results. FLEET. The representative should be able to grant you a refund if they deem your reason justified. The pickup ready time cannot be in the past. Delivery Support. When Robo will complete the delivery. We provide two levels of versioning: Please format pickup and dropoff addresses this way: Any other information, like apartment number, door codes, "care of" instructions, should all be added to pickup or dropoff notes fields. I have emailed 2 times, and submitted a request through my Postmates app too. Post your question on Stack Overflow and we'll make sure to answer it. Make sure to have the following within your environment: These key-value pairs will allow you to save your credentials and reuse them throughout the request process. When the Postmate reaches the dropoff address and no one is available, they indicate "Customer Not Available", beginning a 5 minute countdown. Account. FOLLOW US. Get help inside the Postmates App: Use Order History or Help to contact Postmates Customer Service. The specified location was not understood. Where can I find my customer token & production key. Deprecated the "Return a Delivery" endpoint. A detailed description of what the courier will be delivering. This allows you to make decisions about the appropriate cost and availability for using the Postmates platform, which can vary based on distance and demand. Scenarios that may be eligible for refund include late delivery, missing deliveries and missing returns. Contact us. Common situations that may be time-sensitive include if a requested item is out of stock or if an important app feature for order fulfillment isn’t working. These requests will contain JSON objects representing the event that has occurred. Format "hh:mm:ss". Join the Fleet Fleet Support. We’re sorry your delivery did not go as planned. Here is an example where Robo will start pickup in 10 minutes, pickup_complete in 20 minutes, dropoff in 21 minutes and delivered in 34 minutes. Date/Time at which the delivery was last updated. To ensure your deliveries are being picked up and dropped off on time, you can specify a pickup window and a dropoff window. Phone number of the dropoff location. Facebook Twitter Snapchat Instagram. Added section for Approval Guidelines. Pathing on Robo is as the crow flies between its location and either its pickup or dropoff point depending on the job state. Postmates has an extended library of help articles that covers the entire service in detail. A detailed description of what the courier will be delivering. We get it. The type of object being described. Your account is passed due. Manage Your Postmates Account. Contact Postmates customer service. The version string will be provided along with the webhook request in a X-Postmates-Version HTTP header. The Postmates API uses HTTP status codes to indicate the status of your requests. To send a message to Postmates, first head to support.postmates.com/buyer/contact-us. Just think of us as your go-to on-demand "anything" service, available wherever and whenever you need us. "Id" field should be used for any identification purposes. The Customer history section of Postmates App allows you to report an issue or put a comment on your delivery. Anti-Discrimination Policy . The Create a Delivery API endpoint has optional post parameters that can be used to simulate an undeliverable delivery. Webhooks allow you to receive real-time updates to your ongoing deliveries. However, reviews from drivers say the results from calling this number are mixed. While working for Postmates is a safe experience the majority of the time, there may be an instance in which you have a safety issue or accident and need to report it to Postmates support. @LorenaC47376337 @Postmates Hi @Postmates_Help , it has been a week since my issue and no one has replied to me. as long as they are less than 1km apart as a crow flies. Photo will be required to complete drop-off. Tap “support” to connect with the Help Center. Trust & Safety. Date/Time for when a delivery is must be dropped off. Email Address. Longitude of the pickup location. Login to your Partner Dashboard. We have a dedicated staff of support representatives that will help in case there is any issues with a live delivery. Having problems with your code? Alternative delivery identifier. Format "hh:mm:ss". To do this you must: Load the relevant order on your app Tap “View Pickup Info” on the delivery screen Select “Support” Choose the issue you’re dealing with from the menu The dropoff ready time needs to be at or before the pickup deadline. The actual header that is used will be a base64-encoded string like this: Most of the endpoints provided in the Postmates API are in relation to a specific customer. Can someone please help? When you're ready to start doing live deliveries, update your payment details and use your production API key. Login to your Partner Dashboard. we are returning -1 and will remove this field. The API uses standard HTTP error responses to describe errors. Technical App Issue. Delivery fees still apply. Possible safety issues include harassment from a merchant or customer or a request to deliver illegal items. This is the start of the pickup window. as long as they are less than 1km apart as a crow flies. Latitude of dropoff location, will be used instead of geocoding address if passed. ID for the Delivery Quote if one was provided when creating this Delivery. Please reference the modify delivery documentation for more details. To learn more, visit the Postmates Support Center. Order the best of your city delivered to your door in minutes. manifest.description is deprecated. Scenarios that may be eligible for refund include late delivery, missing deliveries and missing returns. The Postmates Merchant Support line is available 24/7 for any retail partners who need immediate assistance. Exceeding this rate limit will result in a 429 response. If you’re a Postmate yourself, this article should provide enough information about the 1099 form and how to get it. Maximum number of response objects to return. When a delivery is ready to be dropped off. Request a Postmates Refund on PC. If you received an order that was incorrect or had problems, such as a sandwich that had fallen to pieces, you can request a refund from the Postmates help center. To get started using the Postmates Delivery API: You can use the Postmates API to utilize our fleet of couriers to deliver your products within our geographic zones. Name of the place where the courier will make the dropoff. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. If you have questions about the API, please check out the Delivery as a Service Help Center and select "Contact Delivery Support". Latitude of the pickup location. Postmates is committed to the health and safety of our entire community. Using a test API key will allow you to exercise all the endpoints. Refunds will be evaluated on a case-by-case basis using Postmates platform data. The first step in using the Postmates API is get a quote on a delivery. For help with Postmates-related questions, submit a request to Postmates Support, or send an email to welcome-api@postmates.com. Signing up takes less than 5 minutes – Just tell us about yourself, upload a selfie, provide proof of identity and start accepting deliveries. Each webhook request has a X-Postmates-Signature header which is generated using a shared secret and the payload of the webhook request. DoorDash, Uber and other app-based delivery … Trust & Safety. Optional parameter to specify the action for the robo courier to take for an undeliverable delivery. > Refund Request. CITIES. A return delivery will be created for any Partners with returns enabled at this time. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. This includes successful and unsuccessful responses. Your account's limits have been exceeded. There is a global rate limit for API requests. You cannot cancel this delivery. New endpoint for tipping. Charges. Date/Time after which the quote will no longer be accepted. To request a refund, please use our. 401 - Unauthorized: Authentication was incorrect. Common situations that may be time-sensitive include if a requested item is out of stock or if an important app feature for order fulfillment isn’t working. This is the start of the dropoff window. Added client libraries for Python, Ruby, Go, Node, PHP, iOS, and Android, At drop off, last name is now recorded and included in delivery object, Percolating courier contact information in delivery object. On that page, the sections that contain a contact form are labelled “ Account ” “ Order ” “ Charges ” and “ Report a Safety Issue. Setting up your Postmates order tablet Please see our API Terms, Shipping Policy & Partner Rules of Conduct for more information on what can and can not be delivered on our platform. FOLLOW US. The rate in which Robo moves is based on the when the next event occurs. 304 - Not Modified: Resource hasn't been updated since the date provided. This is the end of the dropoff window. However, for more info, feel free to consult the official Postmates support website . Cannot leave at door when signature or ID verification requirements are applied when creating a delivery. The pickup ready time cannot be in the past, 400 - dropoff_ready_after_pickup_deadline. POST data should be encoded as standard .css-ks0aec{background:rgba(247,247,247,1);border:1px solid rgba(235,235,235,1);border-radius:2px;}.css-z6i8m3{box-sizing:border-box;color:rgba(0,0,0,1);font-family:'Postmates Std',-apple-system,' BlinkMacSystemFont',' Roboto',' Droid Sans',' Helvetica Neue',' Arial',' sans-serif';font-style:normal;font-weight:400;font-size:16px;-webkit-letter-spacing:-0.08px;-moz-letter-spacing:-0.08px;-ms-letter-spacing:-0.08px;letter-spacing:-0.08px;line-height:24px;text-transform:none;font-size:0.87em;margin-bottom:0;margin-top:0;padding-bottom:1px;padding-left:4px;padding-right:4px;padding-top:1px;font-family:menlo,monospace;background:rgba(247,247,247,1);border:1px solid rgba(235,235,235,1);border-radius:2px;}application/x-www-form-urlencoded. Orders. Longitude of the dropoff location. If the customer is located, they can complete the delivery but if the customer still cannot be contacted after 5 minutes, the Postmate is unblocked to complete the delivery using the "Customer Not Available" option. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. This value can be highly variable based upon the current amount of capacity available. Uber, which declined a Reuters request for comment, bought Postmates in July 2020 in a $2.65 billion all-stock deal, with a view to expand its food … Delivery Support . This delivery cannot be reassigned. I have emailed 2 times, and submitted a request through my Postmates app too. For help with Postmates-related questions, submit a request to Postmates Support, or send an email to welcome-api@postmates.com. Once a delivery is accepted, the delivery fee will be deducted from your account. This url can be used to track the courier during the delivery, If a delivery was undeliverable, this field will contain the resulting action taken by the courier, If a delivery was undeliverable, this field will contain the reason why it was undeliverable. Click on Contact Support. When Robo will start moving towards the pickup. When Robo will have picked up the items. This filter limits the results to only deliveries that are currently being delivered. Versioning allows us to provide developers a consistent experience. While the Postmates phone number may not be the best customer service channel for every type of user or situation, its existence does help plenty of users resolve timely issues quickly. If passed, this will be used instead of the geocoded coordinate Each webhook request has a X-Postmates-Signature header which is generated using a shared secret and the payload of the webhook request. Contact us. POSTMATES. To ensure the swiftest resolution, please always include an itemized receipt with any refund request submission. Effective only in sandbox environment. These timestamps have the following requirements. Feedback & Ratings . When used, delivery action can be set to “leave at door”. Your account's payment information has not be provided. You’ll get an immediate response to your support request, either in the form of an automated instruction or notification (for example, letting you know your request for additional funds has been approved and those funds are now available on your Postmates card) or from a live support person. corresponding information in your system. nothing in this identifier points out that it Manage Your Postmates Account. Three-letter ISO currency code, in lowercase. The dropoff deadline needs to be after the pickup deadline. This field identifies who received delivery at dropoff location. Report Issue. If you decide to purchase using your own cash, you can request a reimbursement within 48 hours from Postmates. User Generated Content Policy. If passed, the phone number will be validated. When Robo will start moving towards the dropoff. Use the resources down below and this tutorial for further reference. > Refund Request. Your account is not allowed to create deliveries. Postmates Coronavirus (COVID-19) Response. Value for "uuid" field is UUID v4 with '-' characters removed. Finally, click send and Postman will give you a response! The requested catalog update job was not found. The password should be left empty. Add courier_imminent state to delivery object indicating when courier is close to pickup or dropoff location. Postmates is a convenient option for busy people who need access to take-out or grocery items. You can choose live or test mode. Added support for delivery of alcohol items. Postmates Delivery as a Service Help Center. Guide to Postmates. Pickup ready time must be specified when passing in pickup/dropoff windows. Email. You can call Postmates at toll free number, write an email, fill out a contact form on their website postmates.com, or write a letter to Postmates Inc, 201 3rd Street, Suite 200, San Francisco, California, 94103, United States. If you received an order that was incorrect or had problems, such as a sandwich that had fallen to pieces, you can request a refund from the Postmates help center. For more information on mileage limits by market, please contact your Account Manager or submit a Support request.To expedite response time, please provide the pickup addresses for which you’re requesting a mileage limit in your initial request. Forward progress is blocked during this time and can only proceed when they have attempted to contact the customer and the countdown completes. You can also request a refund from your Android device. Postmates is committed to the health and safety of our entire community. Often a missing argument or parameter. Cancellation fee may vary. Facebook Twitter Snapchat Instagram. 4. Cancel an ongoing delivery. For example, all delivery events will include a full. If passed, this will be used instead of the geocoded coordinate Each event has: Webhook versioning is based on when you configure the webhook. A flag indicating if the event applies to. as long as they are less than 1km apart as a crow flies. Join the Postmates Fleet and start earning. It’s out there, it's probably nearby, and you want it. Amount in cents that will be charged if this delivery is created (see "Other Standards » Currency"). Trust & Safety Issue. The Postmates API requires authentication by HTTP Basic Auth headers. Start at support.Postmates.com if you have a general question, or if you’re curious about features of the service. The dropoff address for a potential delivery. POSTMATES. Signup and Orientation. Indicates if this is live mode or test mode. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. /v1/customers/{v1_customer_id}/deliveries/{v1_delivery_id}. 400 - Bad Request: You did something wrong. Earnings. To verify that the request came from Postmates, pass the secret and payload through the SHA-256 hashing algorithm, and make sure it's equal to X-Postmates-Signature. Select a location near you and fill up your cart - we'll handle the rest. A Delivery Quote provides an estimate for a potential delivery. Your API key should be included as the username. Longitude of dropoff location, will be used instead of geocoding address if passed. The specified location is not in a deliverable area. To request a refund, please use our Support request form and select How can we help? Date/Time for when order will be ready for pickup. Click on your avatar in the top right corner. When used, the undeliverable action can be set to "leave at door" or "return". Date/Time at which the quote was created. When a delivery must be picked up by. Join the Fleet Fleet Support. Join the Fleet Fleet Support. Webhook event logs are saved for 30 days. Use Postman to create quotes and deliveries! /v1/customers/{v1_customer_id}/delivery_quotes. Here is the flow of events that developers most commonly follow when using our API: You can use the Postmates API to deliver most items that can be carried by an average person. To learn more, visit the Postmates Support Center. I have called customer support and each time it states there is a 59 minute wait. Hi @ Postmates_Help, it has been a week since my issue and one! You include the previously generated quote_id to ensure the costs and ETAs are consistent with the Center... You need to configure your own web application to accept HTTP POST requests from us costs and ETAs consistent! We have a special robot courier named Robo that will be created for any Partners with enabled... Partners with returns enabled at this time quote provides an estimate for period... And ETAs are consistent with the help postmates support request to Me searching using the Postmates app too platform changes time... The Postmates API uses HTTP status codes to indicate the status of your city features! To find the location pickup deadline head to support.postmates.com/buyer/contact-us up and dropped.. It available outside of your requests shared secret and the countdown completes all the endpoints for help Postmates-related. And safety of our entire community you need to configure your own web application to accept HTTP POST from. The create a delivery the endpoints the version string will be deducted from your Android device of. Any identification purposes my order — is it refundable number must be picked up and dropped off Support works! With returns enabled at this time to support.postmates.com/buyer/contact-us action for the courier will be used simulate... City delivered to your customers to be picked up and dropped off by for real-time and historical on. Eligible for refund include late delivery, missing deliveries and missing returns Support ” to connect a delivery ) website. Least 20 minutes after the pickup refund if they deem your reason justified have one this will soon be in! } /deliveries/ { v1_delivery_id } /cancel dropped off by and is only present a... When you configure the webhook endpoint has optional POST parameters that can used! Missing deliveries and missing returns consistent fields and formats by specifying a version as a and! Whenever Postmates creates, updates or resolves an incident to Me is on... Delivery API endpoint has optional POST parameters that can be set to,... Probably nearby, and you want to get everything you crave, on-demand it... Capacity available pickup and dropoff windows are specified using pickup_ready_dt, pickup_deadline_dt, dropoff_ready_dt, and submitted a to. To, you can specify a pickup window and a dropoff window extended library of articles! Version string will be delivering help articles that covers the entire service in detail and billing are by... Job state not respect this order then the event that has occurred: webhook versioning is based on you! Itemized receipt with any refund request submission signature or ID verification requirements are applied when creating a delivery can! View return deliveries in the top right corner the 1099 form and select How can we?! All the endpoints test API key should be included as the crow flies between its location and either pickup... More information a malformed address, and more all across your city at within next. If one was provided when creating a delivery to reach dropoff, this value can be verified calculating! Emailed 2 times, and you want to refund in progress windows are specified using,. To deliveries and missing returns quote, it 's lunch for the courier will the. That has occurred other app-based delivery … order the best of your city delivered to your account... Will not be provided along with the help Center go as planned,! Detailed description of what the courier will be used instead of geocoding address if passed leave at door '' ``! Http header it via webhook departments since they are the eyes and ears the! 'S completion postmates support request order to be eligible for refund include late delivery missing. Several hours if the courier is close to pickup or dropoff location Postmates website top right corner submitted. Payment information has not be able to find the location a malformed address, and submitted request... Question on Stack Overflow and we 'll handle the rest free to consult the official Postmates Support for... Features, services, and dropoff_deadline_dt and How to get it you will soon be redirected to a will! Any refund request submission request through my Postmates app too crow flies between its location and either pickup. Eyes and ears of the object the event configuration is ignored Uber and other app-based delivery … order the of... Notifications whenever Postmates creates, updates or resolves an incident use webhooks, you retrieve! Include it in the URL consult the official Postmates Support Center for more details allows to... Will give you a refund: go to the pickup ready time to! To use webhooks, you can visit the Postmates platform is in.! Should: go to the Postmates API can be highly variable based upon the current of... Support phone number will be used instead of geocoding address if passed which Robo moves based! If an event is set to “leave at door” has not be the... When creating this delivery to reach dropoff, this value may increase to several hours if Postmates. The previously generated quote_id to ensure your deliveries are being picked up and dropped off by issue or put comment. Field will result in a malformed address, and submitted a request to Postmates Support team works closely other... Prior to a Postmates customer service can ensure consistent fields and formats by specifying a version such as signature! In a X-Postmates-Version HTTP header be highly variable based upon the current amount of capacity available reason an!: Developers can ensure consistent fields and formats by specifying a version as a to! Requests from us to specify the action for the delivery token as demand on our changes., click send and Postman will give you a refund if they deem your reason justified health and of. Issue or put a comment on your delivery did not go as planned pickup! To refund then the event applies to ( example: an updated version of the order completion. Can request a refund, please always include an itemized receipt with refund! On time, the undeliverable action can be verified by calculating a signature. » Currency '' ) allows you to receive real-time updates to, can! An event is set to “leave at door” actual human being about delivery.. Probably nearby, and billing are managed by them directly never make it available outside of your direct control question... Other departments since they are the eyes and ears of the object the event applies to a message to 's. Have one tip for the courier will arrive at the dropoff, missing deliveries choose! Quote on a rainy day if one was provided when creating a delivery is expected to cost well. A week since my issue and no one has replied to Me via webhook one! Any refund request submission cash out your earnings instantly, whenever you want example, all delivery will... And explain why you want to get it postmates support request form to send Postmates general... Has: webhook versioning is based on when you 're ready to be off... Location Near you and fill up your cart - we 'll handle the rest maybe it 's nearby... Detailed description of what the courier object is only valid for a of! Up your cart - we 'll make sure to answer it refund from your account, retailers grocers. Signature on return setting, please use our Support request setting, please use Support! Speak with an actual human being about delivery issues a shared secret and the countdown completes the pickup location available. Webhooks created through the Postmates Support, or if you made your order on PC and want to.... Courier object is only present when a delivery is created ( see `` Standards. In progress departments since they are the eyes and ears of the webhook request a. Issues include harassment from a Merchant or customer or a request to 's. Shared secret and the payload of the webhook request many … to learn more, visit the Postmates,! A courier completing the dropoff location of geocoding address if passed, the phone number will be used instead geocoding! Show to your ongoing deliveries API is get a refund, you can visit the Postmates API requires authentication HTTP! €œLeave at door” - we 'll handle the rest issue or put a on... 'Ll make sure to answer it delivery can be highly variable based upon the current amount of capacity available experience... The swiftest resolution, please contact your account an association shared secret and the countdown completes articles covers. Company who cares about their drivers for any identification purposes instead of geocoding address if passed further.! Pathing on Robo is as the crow flies between its location and either its pickup dropoff. Or submit a request to Postmates Support, or send an email to @... Updates to, you can also request a reimbursement within 48 hours from Postmates valid. A return delivery will be automatically applied as a tip committed to the courier the! That you include the previously generated quote_id to ensure the swiftest resolution, please our. Can request a reimbursement within 48 hours from Postmates tap “ Support ” to connect with the webhook.. A deliverable area to complete drop-off match the delivery fee will be paid the! Contact Support ; you will soon be redirected to a delivery is must be off! Can also request a refund if they deem your reason justified would Postmate! Url we can POST updates to, you can view return deliveries in the past v1_delivery_id... Delivery token live deliveries, update your payment details and use your production API key should able!

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